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Activity report 2019

  • Highlights 2019
    • Key figures
    • Editorial
  • Satisfied customers
    • 2019 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • A multi-faceted offer
      • Rising passenger numbers
      • STIB pulls on the yellow jersey
      • New GO vending machines
      • GO machines are popular
      • The Key Campaign
      • STIB trials contactless payment
      • SAM-e, electric and autonomous shuttle
      • Shuttles on demand
      • STIB info, star of the networks
      • The Smart Mobility Planner
      • MaaS - Mobility as a Service
      • Support during works
      • The tram celebrates its 150th anniversary
      • STIB celebrates "The last Pharaoh"
      • STIB in the colours of the rainbow
      • Yser station opens in KANAL
    • Network security
      • Enhanced human presence
      • Ticket validation at exits
      • The magic 'beep': validate and win!
      • Global risk management
      • Everyone concerned by safety
      • Against gender-based harassment
  • A high-performing company
    • Financial resources
      • Revenue
      • Expenditure
    • Investments
      • Developing infrastructures
      • The Bus Masterplan is taking shape
      • Two new milestones in the Bus Plan
      • Informing passengers on the ground
      • The extension of tram 9 under construction
      • Something new for metro line 3
      • The East-West axis is modernised
      • Network maintenance
      • Track replacement
      • More fluid public transport
      • More and cleaner buses
      • 90 trams "New Generation"
      • 43 M7 metro trains under construction
      • New depots are opening
      • Grouping together the STIB dispatching centres
      • Station renovations
      • Règles d’Or for STIB
      • The commercial offering in stations
    • The service quality
      • 100% of services certified
  • Proud, committed employees
    • Human resources
      • Workforce
      • Increasing numbers of women
      • More than 900 positions to be filled in 2020
      • Socio-professional integration
      • Top Employer for the 5th year
      • Training employees
      • Diversity
      • Initiatives rewarded
      • Ensuring well-being at work
      • The new look of the staff
  • Social and societal responsibility
    • Economic commitment
      • Participating in investments
      • Efficiency and productivity gains
    • Environmental commitment
      • Increasingly clean vehicles
      • A greener business
      • Installation of solar panels
      • Energy performance
    • Societal engagement
      • Responding to social challenges
      • From awareness to prevention
      • Fostering the emancipation of young people
      • Positive reappropriation of spaces
      • Alongside the most vulnerable
      • Network accessibility
      • AccessiTram
  • STIB in brief
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics

Topics

  • Highlights
  • Customers
  • Company
  • Collaborators
  • Responsibilities
  • Briefly
  • Statistics

Statistics

The statistics in this chapter are the results of the year 2019, a year in which STIB confirms its will to offer the best mobility solution possible to answer the needs of its customers[ Download the complete statistical report ]

Satisfied customers

Links General Indicators (PDF file)

A high-performing company

Links Network & rolling stock (PDF file)

Proud, committed employees

Links Human Resources indicators (PDF file)

Social and societal responsibility

Links Environmental indicators (PDF file)

The complete statistical file

Links The complete statistical table (PDF file)
  • Highlights
    • Key figures
    • Editorial
  • Customers
    • 2019 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • A multi-faceted offer
    • Network security
  • Company
    • Financial resources
    • Investments
    • The service quality
  • Collaborators
    • Human resources
  • Responsibilities
    • Economic commitment
    • Environmental commitment
    • Societal engagement
  • Briefly
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics
  • Financial report

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