Customer satisfaction remains a priority for STIB. Throughout 2019, the employees of the public transport company have been working to offer passengers a high quality, reliable, high-performing, innovative service that is as safe as possible.
STIB intends to deliver a quality service that meets customer expectations. It manages its human and financial resources attentively and rigorously and ensures it has the tools and resources needed to continue its activities and improve mobility.
STIB has over 9,000 competent and motivated employees through whom the public transport company carries out the missions and projects assigned to it by the Brussels-Capital Region.